Frequently Asked Questions
Your Inquiries Answered
Terms & Conditions
Our organisation is Automobile Australia Pty Ltd. T/A Megalong Creek Estate ABN 41 003 460 679
It is illegal for us to sell alcohol to persons under 18 years of age. By entering and confirming payment details in our shopping area, you are certifying that you are 18 years of age or older.
Vintages are subject to change but we will advise customers by email or telephone if this is the case before dispatch of stock. The customer has the option to confirm, cancel or modify their order at this time.
If a customer is unhappy with their wine purchase in any way, we are happy to provide a full refund or replacement providing that ¾ of the quality of the original order is returned unopened and intact. Customers can only request a refund within 14 days of purchase.
We can deliver within Australia ONLY. Some addresses may be outside of our contractor’s delivery areas.
Shipping fees apply and vary depending on the delivery location
Approximate delivery times (from email confirmation of order):
– NSW 3-5 Working days
– Melbourne, Adelaide, Brisbane, Hobart and Perth 7-10 working days
– Regional Australia 7-10 working days
The goods will not be delivered to persons under the age of 18 years. We may request that the person who receives the goods provide satisfactory evidence of proof of age. We will refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age.
All credit card payments are processed securely through the eWay Payment Gateway and Commonwealth Bank. Payment by credit card is the fastest way to receive your order as there is no clearance delay. Megalong Creek Estate does not store any credit card information on our servers.
No obligation to sell the goods will arise until we accept your order, and receive payment. Orders cannot be cancelled once accepted, unless by arrangement with us.
Our prices are in Australian Dollars and are subject to variation – the price payable for the goods is the price applicable on the date when we confirm your order.
The quoted price does not include the delivery and handling fee (if applicable) in respect of each order. The total amount payable is the price for each of the goods, together with the applicable delivery and handling fee.